Returns & Refunds

Last updated: October 7, 2026

You can return your bracelet within 30 days of delivery for a full refund, as long as it's unworn and in its original packaging.

Before it ships

Changed your mind before your bracelet ships? Cancel your reservation instead. You'll get back your deposit and any balance you've paid. See Reservations.

What can be returned

• Returns are accepted for 30 days from the delivery date shown in tracking.
• The bracelet and Charm must be unworn, undamaged and in the original packaging, with everything it came with (Charm, charger, pouch and any inserts).
• A Charm that has been paired to the Juni app can still be returned; we reset it.

Items that have been worn, engraved, resized or damaged after delivery can't be returned. If something is wrong with your bracelet, it's covered by our Warranty instead.

How to return

1. Email contact@thejunicollection.com within 30 days of delivery with your name and order email.
2. We'll reply with return instructions and our return address.
3. Pack the bracelet securely in its original packaging and ship it back. We recommend a tracked service.

Your refund

Once your return arrives and we've checked it, we refund the full amount you paid (deposit plus balance) to your original payment method within 5–10 business days. Your bank may take a few more days to post it. Return shipping is paid by you, unless the item is defective, in which case we send a prepaid label.

Exchanges

To switch to a different bracelet or Charm face, return the original for a refund and place a new reservation or order.

Questions? Email contact@thejunicollection.com.